Production Operations Specialist

Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) social e-commerce company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO, OiYO by MONTIGO, Cosmic Cookware, and Casebang.

Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL, Singapore and Philippines who work everyday to develop, design and produce high-quality products all over the world. To find out more, please visit https://www.rpg.ventures/.

About The Job

As a key member of our team, you'll play a pivotal role in ensuring the smooth processing of customized product orders, collaborating closely with teammates in sales and operations. This role requires attention to detail, strong organizational skills, and the ability to work effectively within a team to meet production targets and maintain high standards of quality.

Job Responsibilities

• Process custom UV printing & laser engraving production orders according to established standard operating procedures (SOP).
• To work with teammates in Sales & Ops to complete customized job orders per client's specifications/designs.
• In charge of the production process end-to-end: from receiving order request, test-printing, artwork adjustments, production, to QC and fulfillment.
• Manage, maintain, and oversee all components of production machine(s) & equipment, including liaising with supplier for any technical issues.
• Perform QA for the finished product, order packaging, and fulfillment on daily basis.

What You Need To Have

• Minimum 1 year work experience in the printing/production industry, preferably with UV printing/engraving machines, or similar equipment.
• Certificate / Diploma in Graphic Design or Multimedia, or related majors
• Basic knowledge in Adobe Illustrator/ Photoshop
• Highly organized individual with excellent time management skills
• Proficient in operating and troubleshooting printing machinery
• Problem-solving and self-starter mindset
• Preferred but not required: Basic Mandarin proficiency (to communicate with China suppliers)