Production Support Analyst (NPP)

LI-GM

About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent-and innovation-led company with approximately 794,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

SN930 WO#9 PRO

Job Title: Production Support Analyst - NPP
Domain: PRO
Sub-Domain: NPP
Location: Kuala Lumpur

Job Summary:
We are seeking a Junior Production Support Analyst to provide L2/L3 support for NPP applications. The role focuses on managing and maintaining Axway Managed File Transfer (MFT) and Axway Secure Transport environments. The ideal candidate will have hands-on experience with Unix/Linux systems, Oracle databases, and shell scripting, and will support batch jobs, monitoring, and troubleshooting of production issues.

Key Responsibilities:

• Provide production support for Axway Managed File Transfer (MFT) and Axway Secure Transport platforms.

• Monitor and troubleshoot file transfers, batch jobs, and application processes.

• Perform root cause analysis and resolve production incidents in a timely manner.

• Execute and maintain Unix/Linux shell scripts for automation and job scheduling.

• Support Oracle Database 12c/19c including SQL queries, PL/SQL procedures, views, and indexes.

• Coordinate with application, middleware, and infrastructure teams for issue resolution.

• Maintain batch schedules using tools such as Control-M and monitor logs using Splunk.

• Document incident reports, troubleshooting steps, and knowledge base articles.

• Ensure compliance with security, audit, and operational standards.

Required Skills:

• 3-5 years of production support or application maintenance experience.

• Hands-on experience with Axway Managed File Transfer / Axway Secure Transport.

• Strong Unix/Linux operating system knowledge.

• Experience with shell scripting for automation and batch job management.

• Experience with Oracle Database 12c/19c, PL/SQL development, and database objects.

• Strong troubleshooting, problem-solving, and analytical skills.

Nice-to-Have Skills:

• Exposure to application servers such as Oracle WebLogic or JBoss.

• Experience with Apache web server configuration and support.

• Familiarity with batch scheduling tools like Control-M.

• Knowledge of monitoring tools such as Splunk.

• Ability to work in a fast-paced production environment and manage multiple priorities.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.