Production Support Engineer

Job Summary

- Provide technical support for equipment installation, relocation, acceptance, upgrades, repairs, and field change orders.

- Troubleshoot test programs, hardware, yield, application, and production equipment issues.

- Recommend solutions to improve equipment performance, utilization, and production yield.

- Manage customer technical requirements and resolve issues promptly.

- Support software license management for local and global customers.

- Deliver service contract commitments according to required quality standards.

- Collaborate with Service Sales to identify service and solution opportunities.

- Provide technical feedback to the factory for product and performance improvements.

- Support or lead technical projects and factory automation integration.

- Advise customers on equipment efficiency, productivity, and manufacturing improvements.

Required Experience

- Degree in Electronics Engineering, Electrical Engineering, or a related discipline.

- At least 4 years of relevant experience in semiconductor manufacturing, testing, or equipment support.

- Hands-on experience troubleshooting test programs, yield problems, hardware, and equipment faults.

- Proficiency in C++ and Java.

- Knowledge of Overall Equipment Effectiveness, productivity improvement, smart factory concepts, and factory automation.

- Strong customer management, communication, analytical, and problem-solving skills.

- Self-driven, customer-focused, quality-conscious, and results-oriented.

- Project management experience is an advantage.

- Occasional travel required, sometimes on short notice.