Able to read and interpret code for troubleshooting and issue resolution.
24x7 Support:
Serve as Production Support Level 5.
Responsible for major incident management and resolution (including on-call/after-hours coverage as required).
Team Leadership:
Review technical deliverables; advise and provide direction to team members to execute and complete tasks.
Learn and apply client-specific processing; continuously adopt new functions introduced to support the evolving Credit Card business and applications.
Demand management and resource planning, including coordination of Infrastructure and Security activities.
Navigate complex and fragmented (BU, BT) team structures and collaborate effectively with stakeholders across the organization.
Manage and execute tasks related to compliance, audit, and regulatory requirements.
Incident Analysis:
Troubleshoot and identify root cause of incidents. Many incidents are related to Credit Card business logic; strong understanding of Credit Card and client-specific business logic is necessary to perform this task.
REQUIREMENTS:
Hands-on experience with Cardlink Versions 1 and 2 within the last five years.
Strong understanding of end-to-end credit card issuing and acquiring processes and related business functions.
