Job Overview
We are seeking a professionally experienced individual with a strong background in facilities management and workplace experience; prior hospitality exposure will be considered an advantage. The successful candidate will demonstrate strong stakeholder engagement capabilities, effective communication skills with a good command of spoken and written English, and sound service recovery expertise. A proven customer‑centric approach, supported by strong attention to detail and a proactive mindset, is essential. This role requires the ability to balance operational delivery with experience‑focused outcomes while performing confidently in a fast‑paced, client‑facing corporate environment.
Key Responsibilities
Site Management
- Develop and maintain strong relationships and rapport with clients and key stakeholders.
- Manage the delivery of facilities services under JLL's scope as the primary point of contact for the client.
- Ensure full implementation and compliance with Operations, EHS, Finance, and Procurement policies, standards, procedures, and performance metrics.
- Partner closely with client and JLL regional team on all facility management matters and service delivery.
- Consolidate site operational highlights and issues and prepare comprehensive monthly reports.
- Handle customer issues professionally, tactfully, and confidently, ensuring timely resolution.
- Drive client‑specific initiatives, including cost‑saving targets and best‑practice implementation.
- Ensure the ongoing maintenance, safety, and upkeep of the facility.
- Coordinate vendor and landlord engagements to support the functionality and efficiency of the office space.
- Oversee data management, policies, procedures, and audits to ensure data integrity across all systems.
- Ensure all regulatory documentation and statutory licenses are valid and up to date.
Finance & Procurement
- Manage budgets in collaboration with the regional finance team, in accordance with client policies and practices, ensuring services are delivered within approved budgets.
- Regularly review expenditure to demonstrate value, identify efficiencies, and recommend cost‑effective alternatives.
- Source vendors and obtain quotations to support ad hoc works or events as required.
- Ensure timely completion and closure of all Planned Preventive Maintenance (PPM) and ad hoc works.
Reporting & Administration
- Ensure timely completion of monthly reports to meet client expectations and internal requirements.
- Submit monthly operations reports aligned with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Maintain all operational trackers and documentation in an accurate and up‑to‑date manner.
- Support and participate in client and JLL facilities management audits.
- Undertake ad hoc tasks assigned by the Regional Facilities Lead.
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