Program Manager
Program Manager
idemia public security- Posted 17 hours ago
- Be among the first 10 applicants
Job Description
Purpose
This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements
Key Missions
This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements
Key Missions
- Manages the customer relation by being IDEMIA's primary point of contact for the customer
- Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
- Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
- Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
- Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
- Ensures compliance with customer requirements
- Organizes and plans the work according to Program Management System process (DRIVE)
- Performs the tollgates reviews
- Monitors the KPIs of the Program
- Takes care of risk management
- Identifes issues or risks in collaboration with the technical project managers
- Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
- Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
- Manages contracts management
- Reinforce and ensures adherence to contract terms and conditions
- Leads autonomously programs of small complexity (small complexity: total contract value under 1M euros, known customers, existing products)
- Leads programs of medium complexity (medium complexity: TCV under 5M of Euros, new customers or highly demanding customer, high level of customization) with support or coaching from another Program Manager
More Info
About Company
Skills:
public affairs , Data Centre Operations, Community Development, Telecommunications, technology sector, Government Relations, energy utilities, corporate social responsibility, impact measurement, digital infrastructure, Monitoring And Evaluation, Stakeholder Management, program management, ESG reporting
Skills:
Cloud security, Identity And Access Management, Vulnerability Management, Penetration Testing, Network security, Data Protection, Application Security, Security awareness training, Security audit processes, Security program management, Security incident response
Skills:
business case development , Prince2, Digital Transformation, Agile, Change Management, Program Governance, Automation, Transformation, Benefits Realization, Budget Resource Management, operational transformation, Portfolio Roadmap Management, Process Improvement, operating model design, Program Management, Strategic Planning, Change Implementation, executive reporting, Performance Management, PgMP, Operational Excellence, Ai, Msp, Workforce and Capacity Planning, Lean Six Sigma, Risk Dependency Management, Project Management, Pmp
Skills:
Integrated planning dependency management and critical-path management, Business requirements gathering and documentation, Technical program and delivery management, Experience using delivery and collaboration tools such as Azure DevOps Confluence Microsoft 365, Stakeholder alignment, Technical fluency across cloud APIs mobile applications data integrations and operational services, Vendor management and delivery coordination