Program Manager

Key Responsibilities

• Lead and manage large-scaleprogrammesconsisting of multiple projects and cross-functional workstreams.
• Defineprogrammeplans, timelines, dependencies, risks, and resource requirements.
• Ensure alignment between business objectives, operational strategies, and delivery milestones.
• Overseeprogrammegovernance, reporting, and quality assurance to ensure successful execution.
• Facilitate collaboration across business, operations, and technical teams.
• Manage senior stakeholders, provide clear communication, and address escalations proactively.
• Drive operational improvements by identifying gaps, inefficiencies, andoptimisationopportunities.
• Monitorprogrammeprogress and provide regular updates to leadership, steering committees, and sponsors.
• Ensure effective change management and support adoption of new processes or solutions.
• Oversee budget, financial tracking, and resource allocation at theprogrammelevel.
  
  

• 1315 yearsof experience inProgramme/Project Management.
• Proven experience managingmultiple workstreams or large, complexprogrammes.
• Strong background inInsuranceandOperations; ability to understand business processes and operational workflows.
• Hands-on experience inprogrammeplanning, coordination, risk management, and stakeholder engagement.
• Excellent communication, presentation, and negotiation skills.
• Strong leadership with the ability to influence and collaborate across senior stakeholders.
• Solid understanding of SDLC, Agile, and hybrid delivery models.
• Ability to manage budgets, timelines, and cross-functional delivery teams.
  
  

• Experience in claims operations or insurance transformationprogrammes.
• Certifications such as PMP,PgMP, MSP, or Agile/Scrum.
• Exposure totechnology-driven initiatives or digital transformationprogrammes.