Project Delivery Lead

ABOUT CHEMIN

Chemin builds the data pipelines, evaluation systems and reinforcement learning workflows that power next-generation AI systems.

We are looking for a Project Delivery Lead to help take our growing Delivery organisation to the next level.

Working closely with our Head of Delivery, you'll lead a team of Project Managers and Associates, oversee complex AI data projects, and improve how we deliver across Project Delivery, Talent & Partnerships, and Ops & Automation.

This is an opportunity to move beyond managing individual projects. You'll help build the systems, playbooks and team capabilities needed to scale delivery from proofs of concept (POCs) to high-volume data pipelines, with room to grow into broader Delivery leadership.

About the role: 

• Lead, coach and support a team of Project Managers and Project Associates
• Oversee multiple complex projects, ensuring quality, timelines and client expectations are met
• Build trusted relationships with local and international clients and manage escalations
• Coordinate teams, resources and priorities across the Delivery organisation
• Turn business and client requirements into clear delivery plans and repeatable processes
• Improve workflows to increase delivery speed, accuracy and scalability
• Use reporting, dashboards and delivery data to provide visibility into progress and risks

What we are looking for: 

• Minimum 6 years of experience in project delivery, operations, client services or a related field
• Experience leading, coaching or supporting a team
• A track record of managing multiple complex projects and stakeholders
• Strong client communication, planning and problem-solving skills
• The ability to turn complex requirements into clear, practical actions
• Comfortable using technology, AI, automation and dashboards to improve delivery
• A systems-thinking mindset with a strong sense of ownership
• Someone who enjoys solving difficult problems and developing people
• Experience in AI/ML, data annotation, technology services, automation or high-volume operations would be an advantage, but it is not essential.

Why Chemin 

Chemin is at a pivotal stage of growth. We have proven that we can deliver complex AI and machine learning data work at scale, and we're now building the systems, teams and capabilities needed for what comes next.

You'll have the opportunity to shape how Delivery evolves, introduce better ways of working and directly influence how we build teams, serve clients and scale operations.

Chemin combines the agility of a growing AI business with the backing and global reach of the wider TDCX Group. As the organisation grows, strong performers will have opportunities to take on broader leadership responsibilities.

Working at Chemin: 

• A dedicated office at Plaza Sentral, conveniently located near KL Sentral and public transport
• A hybrid working arrangement with two in-office days each week
• Adaptable core working hours
• Close exposure to the Head of Delivery and wider leadership team

If you're excited about building teams, improving delivery and contributing to the future of AI, we'd love to hear from you!