Project Delivery Manager – Global Delivery Centre

Project Delivery Manager Global Delivery Centre (Kuala Lumpur)

(Internally titled: Delivery Manager, GDC)

Remote

MYR 120,000 200,000 annually

About Tribal

Tribal is a global leader in EdTech software and services, helping education institutions worldwide improve student outcomes. Our Professional Services team is central to this mission, and our Global Delivery Centre (GDC) in Kuala Lumpur delivers high-quality consulting, project execution, and technology services for clients across regions.

The Role

We are looking for a Project Delivery Manager to join our GDC team. This is a senior role where youll lead the end-to-end delivery of multiple projects and programs, working closely with clients, project managers, consultants, and global teams to ensure projects are delivered successfully. Youll also play a key role in shaping delivery methodologies and developing talent within the team.

What Youll Do

• Build and maintain client and stakeholder relationships in the region
• Oversee project delivery from planning to completion, ensuring timelines, quality, and scope are met
• Identify and mitigate risks, managing issues proactively
• Coordinate with Tribals Professional Services teams globally to align delivery with objectives
• Mentor and guide consultants within the GDC, supporting growth and retention
• Drive continuous improvement in delivery processes and methodologies
• Support reporting, forecasting, and governance requirements

What Were Looking For

• 5+ years of experience in project/delivery management in IT or consulting
• Background in management consulting (Big 4 or equivalent) with technology implementation experience
• Certifications such as PMP, PRINCE2, PSM, or ITIL v4
• Experience managing large-scale software implementations and support services
• Excellent communication and stakeholder management skills at senior levels
• Strong organizational and leadership ability, with financial awareness

Nice to Have

• Experience leading complex end-to-end implementations
• Knowledge of Student/Education Management Systems
• Familiarity with MIS/ICT in service delivery