Project Engineer

The Company

A leading multinational company focused on helping organizations streamline operations, improve efficiency, and accelerate digital transformation. With strong industry expertise, innovative technology, and a customer-focused approach, this MNC delivers solutions that address complex business challenges and create long-term value.

Its global presence, diverse workforce, and commitment to innovation position it as a strong player in today's rapidly evolving business landscape.

About The Jobs

This position provides comprehensive support to ensure effective service delivery and client satisfaction. Responsibilities include troubleshooting, maintaining knowledge of relevant products and technologies, and contributing to continuous improvement.

Main Responsibilities:

• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
• Thoroughly follow up on all open technical issues until the problems are fully resolved
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements:

• Relevant studies in Electronic, Computer, Automatization or Mechanical Engineering
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability
• Strong self-learning ability, work independently
• Customer-orientation
• Strong English communication and interpersonal skills
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus