Project Manager

Job type: 12-month contract | On-site

Location: Jalan SS7/26A, 47301 Petaling Jaya, Selangor.

As the Project Manager for the APAC initiative, you will support the Program Leads in driving the operational execution of the APAC multi-year roadmap across 15+ affiliates and frontier markets. Operating within our two-tier project leadership framework—where the Program Lead owns overall program strategy and accountability—you will manage the structure, timelines, cross-stream integration, and execution deliverables to ensure a smooth transition to the Kuala Lumpur Hub.

Responsibilities

1. Project Execution & Governance Support

• Support the Program Leads in managing day-to-day execution, ensuring project streams deliver on time, within scope, and in alignment with program objectives.
• Maintain the master project plan, tracking wave rollouts (Wave 1 through Wave 4), critical milestones, cross-dependencies, and risks.
• Establish and facilitate project cadence meetings, action tracking, status reporting, and decision logs across all governance tiers.

2. Multi-Stream & Affiliate Coordination

• Serve as an execution focal point coordinating workstream activities across Process & Technology, L1/L1.5 Support, Back Office, Quality & Regulatory, Finance, and Solutions & Infrastructure.
• Coordinate with Affiliate Transition Leads to monitor local readiness, site cutover tasks, shadowing/reverse-shadowing activities, and hypercare execution.
• Drive alignment between technical infrastructure rollouts (e.g., CCaaS Genesys, REXIS CRM, AI tools) and operational wave deployment schedules.

3. Deliverables, Quality & Transition Monitoring

• Track project Definition of Done (DoD) and Definition of Success (DoS) criteria to ensure formal sign-offs prior to transitioning countries to Business As Usual (BAU).
• Assist in monitoring financial setup, resource tracking, and operational KPI reporting in collaboration with stream leads.
• Proactively identify bottlenecks, escalate critical risks to the Program Leads, and implement mitigation actions.

Qualifications & Key Requirements:

• Experience: 5+ years of project management experience leading complex, cross-functional projects, ideally in service operations, IT/infrastructure integration, or operational transformations.
• Certifications: Project Management certification (PMP, IPMA, PRINCE2, or Agile/Scrum) is strongly preferred.
• Industry Context: Experience in medical diagnostics, life sciences, or customer service center setups is advantageous.

Skills:

• Rigorous organization and structured project execution capabilities.
• High proficiency in project management software, roadmap tracking tools, and risk management frameworks.
• Strong collaboration and communication skills to effectively interface with cross-functional leaders, technical SMEs, and country teams across APAC.
• Fluent in spoken and written English.