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Project Manager

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technological backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecti ng our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our BPMS Shared Platform team is continuously expanding. Regardless of your seniority and proficient level of your project management knowledge, you can always grow within our diverse environment.

Ready to embark on the journey Here's what we are looking for:

Required Skills and Experience

General

• 8+ years of IT/technology project management experience.

• Minimum 5 years solid experience of managing medium/large scale of both BUILD and RUN project or program.
• Strong experience in Agile, Scrum and hybrid delivery models.
• Hands-on experience with Jira, Confluence, MS Project and other project tracking & management tools.
• Strong interpersonal, leadership, and stakeholder management skills.
• Excellent written and verbal communication skills, including the ability to engage non-technical audiences and senior leaders.

Project Planning & Execution

• Define project scope, objectives, entry, exit and success criteria.
• Develop and maintain detailed project plans aligned with business priorities.

Financial Management

• Estimate costs, create and manage budgets, and track financial performance throughout the project lifecycle.
• Distributing effort across the team in alignment with the project quote.
• Performing monthly budget forecasting ensuring the actuals are as per the forecast.

Risk & Issue Management

• Identify, assess, and mitigate project risks proactively.
• Ensure timely resolution of issues related to scope, budget, resources, and delivery.

Team Leadership

• Assign tasks based on individual strengths and expertise.
• Lead and motivate team members to deliver highquality outcomes.

Stakeholder & Communication Management

• Facilitate communication across internal teams, external partners, and business stakeholders.
• Identify dependencies, provide status updates, and highlight potential roadblocks.

Time & Resource Management

• Monitor team utilization and ensure the project remains on schedule.

Change Management

• Manage project changes effectively while safeguarding delivery commitments.
• Ensure all changes are implemented with zero disruption to production environments.

Documentation & Reporting

• Prepare project documentation, status reports, and other required deliverables with accuracy and clarity.

Continuous Improvement

• Capture and action lessons learnt, and best practices identified through periodic retrospective sessions.

Preferred Certifications

• PMP, PRINCE2, PgMP or equivalent.
• Agile/Scrum certifications such as CSM.
• ITIL 4 Foundation.

Competency

• Strategic thinking combined with strong execution discipline.
• Advanced planning, organizational and analytical capabilities.
• Ability to influence, negotiate, and lead without authority.
• Ability to manage ambiguity and drive results in a fast-paced environment.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.