Project Manager - Operations, MY Marketplace

About The Team

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment and after the buyer receives it. The team analyses and monitors operational KPIs locally with a regional perspective. The Operations team comprises disciplines consisting but not limited to Customer Service, Payment, Listings, Logistics, Seller Operations and Fraud.

Job Description

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users and partners experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.
  
  

Requirements

• Strong academics from top-tier institutions with Bachelor's Degree or Advanced Degree (preferably an MBA) in a relevant field.
• 4 - 8 years of working experience from top tier management/ strategy consulting firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.