Job Description
Responsibilities
The Global E-commerce Operations Team is dedicated to establishing and enhancing users awareness of shopping on TikTok, spurring users e-commerce demands, elevating the user experience, and driving the growth of the e-commerce business.
Responsibilities
- Independently take charge of the full lifecycle management of e-commerce search evaluation and annotation projects, including preliminary planning and delivery framework design. Ensure high-quality and efficient project execution, and deliver project-compliant data as well as actionable analysis conclusions.
- Collaborate with the algorithm/strategy product team, derive effective conclusions based on user experience data insights, and drive the iteration of experience strategies.
- Establish and improve operation standards and SOPs related to search evaluation and annotation; Jointly build and optimize these standards with cross-functional teams. Promote the implementation of evaluation and annotation standards in overseas operation teams to ensure the on-time and quality delivery of all routine and diagnostic tasks.
- Build an e-commerce search experience knowledge base, and develop standardized evaluation frameworks and methodologies.
- Continuously drive efficiency improvement by optimizing operation infrastructure, tools and processes. Leverage AI capabilities to upgrade workflows and tools, and enhance the team's output efficiency.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above.
- At least 3 years of work experience in project operation, user experience, or product operation.
- Proficient in English for daily work communication, enabling smooth collaboration with overseas stakeholders, accurate use of professional terminology, and effective participation in cross-regional meetings.
Preferred Qualifications:
- Strong user empathy, with the ability to deeply interpret user search behaviors, accurately distill the core of problems, and translate them into actionable directions for user experience optimization.
- Outstanding data analysis capabilities, skilled at rationalizing the attribution of data fluctuations, systematically disassembling complex problems and delivering targeted solutions.
- Excellent communication and coordination skills, proficient in driving XFN cooperation to achieve goals, and capable of independently undertaking the design of experience project management, personnel transfer plans, etc.
- Proven ability to independently undertake experience project management and solution design, with innovative thinking to break through conventional constraints and drive significant improvements in user search experience.
- Experience in AI automation, proficiency in automation tools such as N8N, Cursor, Coze, and experience in self-developed Prompt words and Workflow are preferred.
- Experience in the e-commerce/search industry is a plus.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
