Project Team Lead

About The Team

As part of the Operations Excellence Projects Team, you will work on a wide range of strategic and operational initiatives across Customer Service, Risk Operations, Onboarding, Collections, and other business-critical functions. This is a high-ownership role for someone who is analytical, process-oriented, and adaptable, with the ability to thrive in a fast-paced fintech environment.

Job Description

• Lead strategic and operational improvement projects across multiple business functions, from problem identification and analysis through implementation and post-project evaluation.
• Conduct structured analysis of operational data, business processes, and performance metrics to identify root causes, uncover inefficiencies, and develop data-driven recommendations.
• Drive business transformation and change management initiatives, including the implementation of new processes, operating models, and governance frameworks.
• Lead process reviews and redesign initiatives to improve operational efficiency, scalability, and effectiveness, translating strategic recommendations into actionable project plans.
• Collaborate with cross-functional stakeholders and senior management to align project objectives, establish priorities, and drive execution towards desired business outcomes.
• Own project planning and delivery, including defining scope, timelines, milestones, deliverables, risks, and dependencies to ensure successful implementation.
• Monitor project progress and performance, proactively address execution challenges, and provide regular updates on project status, key risks, and outcomes to relevant stakeholders.
  
  

Requirements

• Experience in project management, management consulting, strategy and operations, operational excellence, business transformation, or a related field.
• Proven ability to lead projects or initiatives independently, manage multiple workstreams, and drive execution from planning through implementation in a dynamic environment.
• Experience in fintech, financial services, banking, or other regulated industries is an advantage.
• Strong analytical and problem-solving skills, with the ability to interpret operational data and develop actionable insights using Excel, Google Sheets, or dashboards.
• Excellent communication, presentation, and stakeholder management skills, with the ability to engage stakeholders across different functions and seniority levels.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Business Process Management is a plus.