Protege Customer Service (CX), Tawau Branch

Assist Assistant Branch Manager in achieving the branch General Takaful targets. Ensure efficient and prompt service is provided to all walk in customers and agents. Ensure all activities undertaken are in accordance to branch SOPs as well as compliance to regulatory requirements. Ensure all Cash Management is well managed. Ensure all new initiatives to improve the service offerings e.g. cross selling opportunities, conservation activities etc based on the needs of the organization and the customers.

Job Description

• Ensuring efficient and excellent customer service, while ensuring compliance to all internal/external rules, regulations, statutory guidelines and service level agreements.
• Assist Branch Manager in quality improvement initiatives.
• Interact with relevant functional areas within Etiqa, e.g. extended processing unit, underwriting, claims and policy processing to ensure proper service levels are provided to customers
• Work jointly with sales support team to identify customer needs and sales opportunities through detailed knowledge of the customer's business and develop customized solution to address the needs.
• Ensure prompt services to walk-in customer s and agents, and the efficient handling of their complaints in a timely manner at the customer service counter. Perform and conduct cash count and perform account reconciliation.

Qualification / Requirement

• Bachelor's Degree in Business Administration, Marketing, Finance, Insurance, Banking, Economics, Management, or any related discipline.
• Fresh graduates are encouraged to apply.
• Graduates with internship experience in customer service, banking, insurance, sales support, or administrative functions will have an added advantage.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Good problem-solving and complaint-handling abilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong attention to detail and accuracy when handling transactions, reports, and reconciliation activities.