Quality and Metrology Manager

1. Purpose

To lead and manage the Quality Assurance, Quality Control, and Metrology functions to ensure all cutting tools (drills, end mills, specials) consistently meet customer requirements, ISO 9001 & ISO 14001 standards, and Bursa Malaysia governance obligations. The role safeguards impartial measurement, robust QMS implementation, supplier quality management, and continuous improvement.

2. Scope

• Entire Quality Department (QA, QC, Metrology).
• Oversight of ISO 9001 & ISO 14001 compliance and audit readiness.
• Calibration and traceability of all measurement instruments.
• Supplier quality management and audits.
• ESG, sustainability, and regulatory data reporting.

3. Responsibilities

• Establish and implement quality objectives, policies, and procedures aligned with company goals.
• Lead QA, QC, and Metrology teams, ensuring competence, accountability, and continuous development.
• Oversee QC inspection activities (incoming, in-process, final).
• Authorize acceptance/rejection of products, with authority to stop non-conforming shipments.
• Manage customer complaints, corrective/preventive actions (8D, CAPA).
• Support NPI with FAI, PFMEA, process capability studies, and validation.
• Manage supplier qualification, audits, and incoming material verification.
• Ensure 100% calibration compliance and reliability of measurement systems.
• Conduct MSA and Gauge R&R studies.
• Maintain audit readiness and compliance with ISO 9001, ISO 14001, and Bursa requirements.

• Provide quality performance reporting to Operations Director and support ESG disclosures.
• Develop training plans for QA/QC/Metrology staff (SPC, FMEA, APQP, 7QC tools).

4. Interfaces

Internal: Production, Engineering/R&D, Procurement, Sales, HR, Finance, Logistics.

External: Customers, suppliers, certification bodies, regulators, auditors.

5. Competencies & Qualifications

Qualifications:

• Bachelor's degree in Engineering, Manufacturing, or Quality Management (Master's preferred).
• 8–10 years of quality management experience in precision machining or cutting tools.
• Strong knowledge of ISO 9001, ISO 14001; exposure to ISO 13485 / IATF 16949 is advantageous.
• Hands-on experience with metrology systems, calibration programs, SPC.
• Demonstrated leadership of large quality teams.
• Strong communication, analytical, and stakeholder management skills.