Role Summary:We are actively seeking a experienced
Quality Assurance Executive to join our team. The ideal candidate will have a background in Call Center or Customer Service. The ability to communicate in
Bengali language is highly preferred for effective stakeholder engagement.
Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
- Audit the chats in Bangladesh between customer service (CS) and customers.
Evaluate the performance of Call Center and Customer Service representatives based on established criteria.- Provide feedback to enhance performance.
Prepare reports on Quality Assurance findings and performance metrics.
- Communicate effectively with different stakeholders, including Call Center representatives and management.
Provide training and support to improve performance.- Identify areas for improvement in Call Center and Customer Service processes.
Collaborate with relevant teams to implement process enhancements.
Proven experience dealing with Call Center and Customer Service Performance Evaluation.
- Previous experience in Customer Service is highly preferred.
Proficiency in Bengali language
is highly preferred.
Competitive basic salary + 13 Months Salary- Attractive half-year performance bonus
Comprehensive health, dental, and vision insurance.
- Opportunities for professional development in the rapidly evolving industry.
If you meet the qualifications for this position, please submit your resume and cover letter to
hr[Confidential Information].
- Note: Only shortlisted candidates will be contacted for further discussions.
Job Type: Full-time
Pay: RM3,
- 00 - RM4,500.00 per month
Benefits: - Additional leave
Dental insurance
Health insurance Opportunities for promotion
Professional development Work from home
Schedule:
Supplemental Pay:
Yearly bonus
Application Question(s):- What is your expected salary
How long is your notice period
Experience:
- Customer service: 1 year (Preferred)
Language:
* Bengali (Required)
