Quality Assurance (QA) Manager

SUNRATE is a global payment and treasury management platform for businesses worldwide. Since its inception in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs.

With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan and is the principal member of both Mastercard and Visa.

The QA Manager oversees the quality assurance program for KYC and compliance operations, ensuring processes meet internal SOPs, regulatory requirements, and industry best practices. This role sets QA standards, manages review schedules, and drives continuous improvement to reduce errors and strengthen controls.

What you'll be spending your time on:

• Develop and maintain the QA framework for KYC and compliance processes.
• Lead and mentor QA Analysts, providing coaching and performance feedback.
• Conduct quality reviews of onboarding, ODD, and other KYC work to ensure compliance with SOPs.
• Identify trends, recurring issues, and training needs from QA results.
• Work with Compliance Operations to address process weaknesses.
• Report QA findings, KPIs, and recommendations to senior management.
• Ensure QA processes support audit readiness and regulatory expectations.

For this role you'll also have:

• Degree in Finance, Business, or related discipline.
• 35 years of experience in compliance or operations QA, with at least 12 years in a leadership role.
• Strong knowledge of AML/KYC processes and quality control methods.
• Analytical skills and ability to interpret performance data.
• Excellent communication and problem-solving skills.