Quality Auditor Content Moderation (Mandarin/Cantonese, Remote)

Responsibilities

• Review tasks and transactions regularly, with frequency determined by business needs.
• Provide real-time feedback to moderators, map error trends, manage bottom quartile performance, and improve overall agent-level performance.
• Stay informed about news and current affairs, especially in international markets like the US.
• Identify gaps and gray areas in policies and guidelines based on real-world data.
• Document and store edge cases and nuanced examples among moderated content to create reference able repositories.

Requirements

• Degree in journalism, communication, Chinese language, or a similar field.
• 2 to 3 years of audit/review experience or equivalent newsroom experience (print/digital/TV) such as desk editing or proofreading.
• Familiarity with universal news and media editorial policies.
• Fluent in Mandarin/Cantonese language, both oral and written, with excellent comprehension skills in Business English.
• Ability to work under pressure and make sound judgment calls.