RECEPTION DUTY MANAGER

OVERALL SCOPE OF JOB DESCRIPTION

1. To ensure that all sections under his/her supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with the hotel standard
2. To act as a liaison between the guests and the management
3. To provide day-to-day supervision, direction and leadership to all Front Office personnel
4. To represent Senior Management during their absence and being entirely responsible for the continuous running of the Front Office Department
5. To acts as an ambassador for the hotel and dealing constantly with the hotel guests to ensure their comfort and well being at all times
6. To assist the Assistant Front Office Managers in handling the daily operation of the front office department which includes the Reception Desk, Guest Experience, Concierge, Telephone Operator, Night Auditor and any other relevant department whenever required
7. Responsible for staff discipline in the absence of department heads and reporting any irregularities in a timely manner to the superior
8. To assist with any inquiries or guest requests in a proactive and positive approach so that hotel guests can experience a high level of service which is expected from a world-class five star deluxe resort

SPECIFIC DUTIES & PERFORMANCE RESPONSIBILITIES

Financial Responsibilities:

1. To be able to effectively interpret financial results in regards to revenue, payroll, costs and expenses
2. To monitor cost and expense control systems and procedures to achieve the budgeted operating results set by the Financial Director and General Manager
3. To be able to take corrective measures and actions to ensure highest possible profitability
4. To maximize revenues through pro-active action rather than re-active

Operational Responsibilities:

1. To verify personally and frequently that guests are receiving the best possible service available at any times
2. To schedule himself / herself to be in the lobby / at the counter during peak operation hours, checking on standards of services and cleanliness
3. To greet and assist in the check in of guests and escorting VIP's to the room
4. To constantly strive pleasing all guests that he/she may come into contact with
5. To be responsible that employees project professionalism and are well trained and provide friendly and efficient service
6. To ensure a speedy telephone and message service at all times
7. To maintain an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem
8. To provide functional assistance to reception and other front office areas
9. To assist in other areas of the hotel when operationally required, as long as the Front Desk service is not compromised
10. To report directly and in a timely manner to the Assistant Front Office Manager all emergencies and serious incidents i.e. Death or Fire

Product:

1. To verify constantly that the physical product in all aspects is consistent with the hotel standards
2. To patrol assigned areas frequently and ensure cleanliness and well maintained areas
3. To ensure that policies and procedures in regards to staff appearance, hygiene and sanitation are enforced

General:

1. To ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels
2. To liaise closely with other departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies
3. To delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation

Administrate Responsibilities:

1. To maintain all hotel records and forms as prescribed by established policies and procedures
2. To be able to meet given or agreed deadlines
3. To attend all briefings and meetings as requested and necessary
4. To plan pro-active rather the re-active
5. To ensure that guest history record is up-to-date at all times
6. To conduct briefings and meetings as per established policies
7. To be comfortable in the use of computer systems
8. To understand and comply with local regulations and legislation
9. To ensure room assignments are completed for next day arrival guests and all future arrivals guest according to their bookings and room requests

REQUIRED SKILLS

Knowledge and Skills:

Education:

College degree preferably specializing in Rooms Division Management or equivalent is required

Experience:

Three years previous experience as Executive or same capacity in Rooms Front Office within a 4 or 5 star hotel, ideally with luxury background

Skills and Abilities:

Requires an in depth knowledge of rooms division operations. Once engaged, the ability to embrace The Datai culture, core standards, policies, and standard operating procedures.

Requires ability to operate computer equipment/tools and related software/system. Requires reading, writing and oral proficiency in the English language.

No. of employees supervised:

Approximately 10 (Front Desk, Night Auditor and Telephone Operator)

Travel required:

Some travel may be required for training, conferences and special events

Hours required:

Minimum 5 days (48 hours per week). However, additional hours according to business needs are expected.

Please feel free submit your application by submit your Resume/CV to the following emails: -

• Mr Mazlan (Director of Human Resources) | email address: [Confidential Information]
• Mr Ismail (Room Division Manager) | [HIDDEN TEXT]
• Ms Maley (ADOHR) | email address : [HIDDEN TEXT]

Latest by 10 January 2026