Red Hat OpenShift Engineer

Company Description

Innovatz Global, headquartered in Malaysia, is a prominent Management Consulting and Technology Services firm with a presence across various international markets, including the U.S., China, and India. With a skilled workforce of over 500 professionals, the company delivers innovative IT and staffing solutions to Fortune companies globally. For over 8 years, Innovatz Global has specialized in IT services, digital transformation, and enterprise solutions, leveraging a Human-Centered Design approach to enhance business productivity. The company excels in cloud computing, automation testing, managed services, and IT consulting, making it a trusted partner for organizations worldwide.

Role Description

This is a full-time, on-site position for a Field Services Engineer located in Petaling Jaya. The Field Services Engineer will be responsible for providing technical support, troubleshooting technical issues, performing preventive maintenance, and ensuring operational continuity. The role involves direct interaction with customers, addressing service requests, and delivering high-quality solutions while maintaining a strong focus on customer satisfaction.

Qualifications

• Design and architect Red Hat OpenShift solutions based on customer requirements.

• Deploy, configure, and optimize OpenShift clusters in on premise and cloud environments.

• Conduct technical workshops and training sessions for customers and internal teams.

• Automate deployments and operational tasks using Ansible and other automation tools.

• Provide support for OpenShift environments, troubleshooting issues related to Kubernetes, networking, and storage.

• Respond to and resolve support calls, ensuring minimal downtime and optimal performance.

• Work closely with customers to understand their needs and provide technical recommendations. • Collaborate with cross-functional teams to ensure seamless integration with existing infrastructure.

• Document technical designs, procedures, and best practices for knowledge sharing.

• Stay updated with the latest Red Hat OpenShift features, updates, and industry trends.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. 3+ years of hands-on experience with Red Hat OpenShift and Kubernetes.

• Strong expertise in containerization technologies (Docker, Podman, CRI-O, etc.). Proficiency in infrastructure automation using Ansible, Terraform, or similar tools.

• Experience with CI/CD pipelines and DevOps methodologies (added advantage).

• In-depth knowledge of Linux administration, networking, and security best practices.

• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.

• Excellent presentation and communication skills for conducting workshops.

• Experience in handling support calls and troubleshooting customer issues.

• Red Hat certifications (RHCSA, RHCE, or OpenShift-specific certifications) are a plus.

Preferred Qualifications:

• Experience with service mesh technologies such as Istio.

• Knowledge of monitoring and logging tools like Prometheus, Grafana, Loki, or Elasticsearch.

• Understanding of multi-tenancy, high availability, and disaster recovery strategies.

• Experience working in a customer-facing role, providing technical consultation and support.