Regional Key Account Manager, ASEAN

About Acclime.

At Acclime, we help businesses navigate Asia's diverse markets with practical, hands-on support. With a presence in 18+ markets and a growing team of 2,000+ professionals in the fields of accounting, tax, fund administration, corporate secretarial, payroll and advisory services – making it the fastest growing firm in the sector.

Job Description:

Acclime is building a Regional Key Account Management function to strengthen relationships with its most important clients and turn those relationships into long term partnerships.

This is a highly people focused role. The Regional Key Account Manager is someone who enjoys engaging with clients, building trust, and creating meaningful conversations. Success in this role comes from the ability to connect with people, understand their challenges, and bring energy and confidence into every interaction.

The KAM acts as one bridge between clients and Acclime service delivery teams, making sure clients feel supported while ensuring service teams are aligned and empowered. The goal is to deepen relationships, anticipate needs, and co-create opportunities with clients across Southeast Asia.

Key Responsibilities:

Client Relationship Leadership

• Own and develop relationships with key clients across ASEAN
• Build trust with senior stakeholders through regular, meaningful interactions
• Create a strong personal connection with clients beyond day-to-day service delivery

Opportunity Creation and Growth

• Understand client business models, priorities, and challenges
• Identify and develop opportunities across services and ASEAN jurisdictions
• Engage clients in forward looking discussions that lead to new work and collaboration

Internal Collaboration and Influence

• Work closely with service delivery teams to ensure alignment on client needs
• Support teams in handling client situations and removing obstacles
• Act as a connector to bring the right people together internally across multiple ASEAN markets

Client Experience and Retention

• Identify early signals of risk and act proactively
• Contribute directly to improving retention and increasing share of wallet within assigned accounts

Who We're Looking For:

Experience

• Experience in a commercial role or in service delivery within corporate services, professional services, or consulting firms
• Experience working with clients operating across Southeast Asia is highly desirable
• Exposure to international clients and multi-country environments is a strong advantage

Personality and Interpersonal Strength

• Confident and comfortable interacting with senior stakeholders
• Strong presence combined with authenticity and approachability
• Curious and interested in people and businesses
• Ability to build rapport quickly and maintain long term relationships

Working Style

• Highly collaborative and able to work across teams and cultures
• Commercially aware and focused on partnership building
• Proactive and solutions oriented with a strong sense of ownership

Communication

• Excellent communication skills in English
• Additional ASEAN language capabilities are an advantage

Success Indicators:

• Clients actively engage with the KAM and view them as a trusted advisor
• Stronger and deeper relationships across multiple stakeholders within each account
• Clear and growing pipeline of opportunities originating from existing clients
• Positive feedback from both clients and internal teams
• Visible contribution to retention improvement and opportunity creation