Position Responsibilities
Regional Supplier Qualification and Approval Strategy
- Develop and maintain supplier qualification criteria tailored to multiple categories products(food, drink ingredients, distribution, packaging and lifestyle)
- Lead supplier risk assessment, technical review and onboarding decision - making cross markets.
- Align COE and operating markets / business units to prioritize sourcing readiness for new market entries.
Audit Governance and Compliance Oversight
- Plan, conduct and oversee supplier audits and remote assessment.
- Develop and optimize supplier management framework, standardize audit tools, rating scales and CAPA frameworks across regions.
- Lead high-risk supplier investigation and ensure timely closure of non-conformances.
Supplier Performance Monitoring-
- Define and manager Supplier Performance Scorecard including audit performance, CAR closure rate, incident rate trends and responsiveness.
- Implement and monitor supplier performance tiering to classify supplier criticality and maturity.
- Review quarterly dashboards and lead cross-functional performance reviews, use analytics to inform strategic sourcing decisions and highlight quality improvement opportunities.
Incident Leadership & Recovery Execution
- Act as QA incident commander for major supplier-related food safety issues.
- Lead cross-functional root cause investigations, recovery planning, and reporting.
- Engage BU, Regulatory, and Management for high-risk incident debriefs
Retail QA Excellence & Continuous Improvement
- Oversee cross market retail QA performance including food safety, hygiene, barista practices and compliance with ZUS Retail standards
- Lead continonus improvement inittiatives in retail QA, embedding best practice into outlet operations
- Partner with cross market QA to design and roll out QA projects, trainings and frame work to drive customer experience and regulatory compliances.
Specification and Regulatory Alignment
- Ensure supplier technical documentation meets internal and regulatory standards.
- Facilitate alignment between COE (regional) technical requirements and local BU needs.
- Manage change control process affecting product specifications, deployment or packaging.
People Management and Capability Building
- Supervise and mentor QA team member across levels
- Build supplier QA capabilities via internal and external training programmes.
- Act as technical point of contact to cross functional team members including procurement, supply chain, product innovation and retail operation.
Strategic Projects and Digital Enablement
- Champion QA digitalization projects - supplier performance scoreboard, product safety review dashboard, audit trackers.
- Support integration of quality system across expanding regional operations.
- Lead strategic sourcing QA readiness for new countries or key focus.
Qualification and Experience
- At least Degree in Food Science, Food Science & Technology, Quality Assurance, Engineering or other related disciplines.
- Strong formal background or training in technical areas relevant to FSMS standards (HACCP/ GFSI) and supplier compliance systems.
- Minimum 5 years of experience in Supplier QA, or Quality Compliance roles, with at least 3 years of leadership capacity, in the F&B Retail, FMCG or Quick Restaurant Services line.
- Experience managing cross-border QA frameworks or regional supplier networks.
- Good knowledge of supplier management, negotiation, audit performance communication and incident debrief.
- Proven project management and stakeholder leadership across business units.
- Data driven mindset, experience with dashboard, audit tools and quality analytics.
- Agile and pragmatic; comfortable with fast-paced environments and shifting sourcing landscapes
- Proactive, structured and adaptable to cross-cultural work settings
- Strong communicator and problem solver, with regional stakeholder engagement capability
- Committed to quality integrity, detail-orientated, and organized in multitasking
- Able to articulate new information quickly and react positively to new and challenging opportunities.
- Possess own transport and wiling to travel.
a Necessity, not a Luxury
