Regional Sales Manager (Northern)
Regional Sales Manager (Northern)
Randstad Malaysia- Posted 3 hours ago
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Job Description
About The Job
as required by the Company.
- Develop, plan, manage, and supervise sales strategies for all assigned branches.
- Ensure the Company achieves its monthly sales targets.
- Develop and implement strategic financial planning for branch operations.
- Manage and control operational costs effectively and efficiently.
- Ensure operating expenses remain within the budget and limits approved by the Company.
- Monitor operational and financial performance and provide periodic reports to the Company.
- Maintain the highest standards of cleanliness, housekeeping, and workplace environment across all
- Ensure branch facilities are properly maintained and fully operational.
- Ensure employees deliver service that meets the Company's quality standards.
- Ensure all Company operations run smoothly, efficiently, and without disruption.
- Ensure all operational processes comply with the Company's policies, SOPs, and established
- Implement and maintain consistent quality assurance across all branches.
- Enforce the Company's disciplinary policies and standards among employees.
- Conduct and manage disciplinary actions in accordance with the Company's policies and procedures.
- Oversee recruitment to ensure all positions are filled with competent and qualified personnel.
- Plan, coordinate, and implement employee training and development programs on a regular basis.
- Ensure a high level of customer satisfaction is consistently maintained.
- Investigate and resolve customer complaints professionally and in accordance with the Company's
- Ensure adequate inventory levels are maintained for all product categories.
- Monitor and ensure all products meet the Company's quality standards.
- Perform regional management services for branches assigned by the Company from time to time.
- Prepare and submit operational, sales, financial, inventory, and human resource performance reports
as required by the Company.
- Experience & Background
- Proven track record as a Multi-Branch / Regional Operations Manager (Retail, F&B, or Service industry).
- Experience managing multi-unit P&L, branch budgets, and operational costs.
- Key Skills & Expertise
- Sales & Finance: Strategic sales planning, financial analysis, and budget/cost control.
- Operations: SOP enforcement, inventory management, facility maintenance, and QA standards.
- HR & Leadership: End-to-end recruitment, team development, training, and employee discipline.
- Customer Success: Service quality management and escalated complaint resolution.
- Reporting & Core Capabilities
- Proficiency in preparing operational, sales, financial, and HR performance reports for senior executive review.
- Strong leadership, problem-solving, and decision-making capabilities.
More Info
Key Skills
Service quality management
HR Leadership
Budget cost control
Escalated complaint resolution
Employee discipline
End-to-end recruitment
QA standards
Operations SOP enforcement
About Company