Job Description

Responsibilities:

Provide technical support to end-users operating machinery and equipment within the Industrial and Underground business segments
Deliver Level 2 technical assistance to dealers across the APAC Industrial and Underground network, with direct on-the-ground support in select markets (e.g., Singapore)
Gather and communicate field quality issues, and coordinate resolutions with relevant stakeholders
Manage the commissioning and handover process for new equipment and projects in designated markets
Deliver product training sessions (covering operation, maintenance, and related topics) as needed
Roll out and share best-practice service standards across the region
Coordinate parts inventory to ensure equipment uptime is supported regionally
Handle warranty claims and support on behalf of customers and dealers
Contribute to local technical support operations during non-travel periods

Requirements:

Diploma or NTC Certificate
Willingness to travel approximately 30% primarily within Southeast Asia
Minimum 3 years of hands-on experience supporting heavy equipment
Strong grasp of Electronics and Hydraulics, with the ability to read and interpret circuit diagrams
Solid working knowledge of PowerPoint, Word, and Excel
Prior experience managing a large equipment fleet is beneficial
Familiarity with SAP systems is beneficial

If interested, please submit your application to [Confidential Information] with your expected salary and resume.

We regret that only short-listed candidates will be contacted shortly. By submitting your application or resume, you agree to the collection, use, retention, and sharing of your personal information with potential employers for their assessment.

JDA WMS Pte Ltd | EA Personnel: Pham Thi Tuyet Mai

EA License No: 23S1595 | EA Registration No: R25127838