Relationship Management, Fulfilled by Shopee

About the Role:

• Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS
• Issue Resolution: Address seller concerns and escalate issues to relevant teams
• Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth
• Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency

Required Skills:

• A Bachelor's degree in any discipline are welcome to apply
• Strong analytical skills (proficiency in Google Sheets is required)
• Strong problem-solving and communication skills
• Team player with an aptitude for work and the drive to constantly outperform your KPIs
• Experience in e-commerce, account management, or seller operations would be an added advantage
• Strong communication skills, both written and verbal in Mandarin and English