Company Description AmBank Group is a leading Malaysian financial services group with over four decades of experience supporting the nation's economic growth. The Group serves more than three million individual and corporate customers through wholesale, business, retail, and investment banking services. Its offerings include Islamic banking, general and life insurance, family takaful, stockbroking, futures broking, and investment advisory and management services across various asset classes. AmBank Group also manages real estate investment trusts and unit trusts. The bank is a member of Perbadanan Insurans Deposit Malaysia (PIDM), providing additional protection and confidence for customers.
Role Description This is a full-time, on-site Relationship Manager role based in Semenyih. The Relationship Manager is responsible for managing and growing a portfolio of individual and/or business banking clients, ensuring high levels of customer satisfaction and retention. Daily activities include identifying customer financial needs, recommending appropriate banking and investment products, and cross-selling services across retail, business, and Islamic banking offerings. The role involves regular client meetings, handling inquiries and service requests, monitoring account activities, and ensuring adherence to regulatory and internal compliance requirements. The Relationship Manager collaborates with product, operations, and credit teams to support clients effectively, achieve sales targets, and contribute to branch and group performance.
Qualifications
- Strong relationship management, customer service, and interpersonal skills, with the ability to build trust and long-term partnerships.
- Proficiency in basic financial analysis, banking products knowledge, and cross-selling techniques within retail or business banking environments.
- Effective communication, negotiation, and presentation skills, including the ability to explain financial solutions clearly and confidently.
- Ability to work in a target-driven environment, manage multiple client accounts, and prioritize tasks with attention to detail.
- Understanding of regulatory, compliance, and risk management requirements in the financial services sector.
- Bachelor's degree in Finance, Business, Economics, or a related field; relevant professional certifications in banking or wealth management are an advantage.
- Prior experience in relationship management, sales, or client-facing roles in banking or financial services is preferred.
- Comfort working on-site in a branch environment in Semenyih, with flexibility to meet clients during standard business hours.
