Relationship Manager

The Role

• The ideal candidate will be responsible for building and maintaining strong relationships with our clients, understanding their business needs, and ensuring a high level of client satisfaction. As a Relationship Manager, you will act as the main point of contact for assigned clients while actively developing new business opportunities through cold calling, lead generation, and client outreach.
• You will work closely with internal teams to ensure clients requirements are handled efficiently and professionally while contributing to the company's overall business growth.

Responsibilities

• Build and maintain strong, long-term relationships with existing and prospective clients.
• Act as the main point of contact for assigned clients and manage day-to-day client communications.
• Understand clients business needs, requirements, and objectives.
• Conduct daily cold calls to prospective clients to generate new business opportunities.
• Proactively identify and contact potential clients through cold calling, email, LinkedIn, networking, and other business development channels.
• Follow up consistently with leads and prospects to convert opportunities into new clients.
• Arrange and conduct client meetings, presentations, and business discussions.
• Present the company's services and value proposition to prospective clients.
• Identify opportunities for business development, cross-selling, and client retention.
• Coordinate with internal teams to ensure clients requirements are addressed promptly and effectively.
• Handle client enquiries, feedback, and relationship-related matters professionally.
• Maintain accurate client records, leads, follow-ups, and activities in the company's CRM system.
• Maintain regular communication with clients to strengthen relationships and encourage repeat business.
• Meet assigned cold-calling, lead generation, client acquisition, and sales targets.

Qualifications

• 2–5 years of experience in relationship management, account management, business development, sales, or a related field.
• Comfortable and confident making cold calls to prospective clients.
• Strong communication, negotiation, and interpersonal skills.
• Excellent client-facing and relationship-building abilities.
• Ability to manage multiple clients, leads, and priorities effectively.
• Strong follow-up, organisational, and problem-solving skills.
• Comfortable using CRM systems and other business software.
• Self-motivated, proactive, and results-oriented.
• Target-driven with a strong interest in business development and sales.
• Good command of English and Bahasa Malaysia.
• Experience in B2B sales or professional services will be an advantage.