Relationship Manager

Job Responsibilities:

• Manage and maintain strong relationships with assigned existing merchants.
• Drive TPV growth through cross-selling and upselling of additional payment solutions.
• Proactively identify and resolve merchant issues to prevent churn.
• Conduct regular check-ins, account reviews, and performance discussions.
• Support merchants on system enhancements, new features, and process improvements.

Job Requirements:

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• Experience in sales or business development within payment gateways, fintech, or e-commerce.
• Proven track record of achieving and exceeding sales targets in merchant acquisition or payment services.
• Excellent negotiation, presentation, and relationship management skills.
• Self-motivated, goal-oriented, and passionate about driving digital payments adoption.
• Able to work independently with minimal supervision while maintaining accountability for results.