Project Coordinator – Creator & Campaign Support [1 Year Contract, Up to RM2,000]
About the Role
HEPMIL Malaysia is looking for a RemoteProject Coordinator to join our growing team! This is a 1-year contract role, with the possibility of renewal.
Reporting to the Head of Operations, this role supports the Business Development & Success team in the execution and delivery of influencer/creator campaigns by focusing on creator discovery, campaign coordination, and operational support across multiple campaigns.
If you're someone who is highly organised, social media savvy, has a strong understanding of creator trends and communities across various platforms, and enjoy working behind the scenes – this role is for you!
Key Responsibilities
1. Creator Discovery, Sourcing & Pipeline Management
- Identify, research, and source suitable creators/influencers of different tiers (macro, mid, micro, nano) for brand campaigns across platforms such as TikTok and Instagram.
- Build and maintain a strong creator pipeline/database across different creator verticals and categories such as Beauty, Tech, Lifestyle, Gaming, Parenting, Food & Beverage, and others as needed.
- Conduct creator profile screening and relevance checks based on campaign objectives, target audience profiles, brand fit, and content style.
- Stay updated on social media trends, emerging creators, creator communities, and platform culture to proactively support campaign needs.
- Support internal teams with creator recommendations and sourcing insights based on campaign/category requirements.
2. Campaign Coordination & Operations
- Maintain and update campaign trackers, timelines, creator databases, and internal documentation accurately and promptly.
- Support operational coordination across campaigns to ensure smooth execution and timely completion of deliverables.
- Monitor creator content publishing and flag delays, discrepancies, risks, or campaign issues proactively to relevant internal teams.
- Assist in compiling creator information and campaign data for internal and client-facing use.
- Work closely with Business Development & Success, Creator Partnership, and other teams to support smooth campaign execution.
- Use internal tools and systems (i.e. Monday.com) to manage creator sourcing and campaign coordination workflows.
3. Database Management & Reporting
- Ensure creator profiles, campaign history, rates, and relevant campaign information are accurately maintained within internal systems and trackers.
- Support ongoing database hygiene, structured documentation, and consolidation of creator information across platforms/tools.
- Support post-campaign reporting by gathering creator and campaign performance data and assisting in report preparation.
- Ensure accuracy and timeliness of assigned operational and reporting tasks.
4. Administrative & Coordination Support
- Support creator administrative processes including agreement tracking, data entry, and payment coordination.
- Liaise with creators to collect required campaign information, deliverables, and documentation.
- Coordinate with the Finance team to ensure timely and accurate creator payments.
- Provide day-to-day operational and administrative support to ensure smooth workflow execution across Business teams.
- Provide ad-hoc support for internal or client-facing projects when required.
Requirements
- Minimum 1 year of experience in influencer marketing, creator operations, campaign / project coordination, talent management, social media, or related roles.
- Familiarity with sourcing or identifying creators/influencers for campaigns is a strong advantage.
- Passionate about social media platforms, internet culture, creator trends, and emerging digital communities especially on TikTok and Instagram.
- Proficient in Bahasa Malaysia and English (spoken and written).
- Able to work independently in a remote or hybrid setup with a strong sense of accountability.
- Highly organised with strong attention to detail and ability to manage multiple tasks and timelines simultaneously.
- Able to manage multiple tasks and timelines in a fast-paced environment.
- Familiar with Google Workspace. Experience with Monday.com or Salesforce is a plus.
- Positive, proactive, and collaborative team player with good communication skills.
Success Measurement in this Role
- Creator sourcing completed efficiently with strong relevance to campaign and brand requirements
- Faster turnaround times for creator discovery and campaign support across Business teams
- High operational accuracy with minimal revisions or missed information
- Ability to support multiple creator verticals/categories based on campaign needs
- Campaign coordination and operational tasks delivered on time with minimal delays or escalations
- Accurate and well-maintained campaign trackers, creator databases, and internal documentation
- Proactive problem-solving, accountability, and visibility across campaign workflows
- Positive contribution to scaling creator sourcing capabilities and operational efficiency across the organisation
