Repair supervisor PCBA

Job Title: Repair Supervisor

Essential Duties and Responsibilities

Technical Knowledge

Possess in-depth expertise in equipment and systems, particularly

within Printed Circuit Board Assembly (PCBA) and Supermicro

server environments.

Maintain, repair, identify, and resolve complex technical issues

while ensuring compliance with Responsible Business Alliance

(RBA) standards.

Oversee and guide testing activities such as motherboard repair,

add-on card/backplane testing, ECO rework, and BIOS upgrades.

Ensure adherence to standardized testing procedures and quality

control measures in line with commercial standards and customer

expectations.

Project Management

Plan, assign, and track multiple maintenance and repair projects

to completion, ensuring timely delivery and optimal use of

resources.

Supervise accurate documentation in repair databases (RMA

entries, ECO upgrades, testing logs).

Align projects with RBA guidelines on fair labor, worker safety,

and ethical practices.

Communication Skills

Communicate effectively with team members, vendors, and

customers, clearly explaining technical findings and repair

steps.

Foster collaboration across QA, Engineering, and Production teams

to improve product reliability.

Promote an inclusive and open environment aligned with RBA

principles of transparency and non-discrimination.

Problem-Solving Skills

Rapidly identify and analyze defects through systematic

inspection, testing, and troubleshooting.

Develop robust resolution strategies that balance speed,

accuracy, safety, and environmental protection.

Maintain productivity and accuracy in fast-paced environments

while ensuring all solutions meet compliance requirements.

People Management

Lead, coach, and mentor technicians to deliver high-quality

repair and testing outcomes.

Build team capabilities in troubleshooting, ECO rework, and

diagnostic tool usage.

Uphold a respectful, inclusive, and growth-oriented workplace

consistent with RBA standards.

Qualifications

Experience: Minimum 5 years in Return Merchandise Authorization

(RMA) repair within the computer manufacturing sector, with

strong PCBA and Supermicro server expertise.

Education: College degree in Electrical/Electronic Engineering

preferred; Diploma or certificate holders with proven hands-on

repair/testing experience will also be considered.

Languages: Proficiency in English, Mandarin, and Bahasa Malaysia

required; Mandarin proficiency is a strong advantage in supply

chain communication.

Technical Skills:

Strong knowledge of PC, system, and server operations, including

troubleshooting.

Familiarity with Windows and/or Linux environments.

Skilled in using diagnostic hand tools for hardware inspection

and testing.

Knowledge of component-level testing and inspection

methodologies.

Soft Skills:

Ability to manage multiple tasks/projects simultaneously under

deadlines.

Proactive, collaborative team player demonstrating reliability,