Reporting & Analytics Analyst - P&OP

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Job Title: Reporting & Analytics Analyst - P&OP

Domain: GIPS

Sub-Domain: P&OP (Application Maintenance / Production Support)

Experience Level: Junior (L1 - Less than 3 years)

Location: Kuala Lumpur

Job Summary:

We are looking for a Junior Reporting & Analytics Analyst to support Application Maintenance and Production Support activities within the P&OP reporting and analytics arm of GIPS-SR. The role focuses on ensuring the stability, accuracy, and availability of analytics applications and reports, while supporting business users with incident resolution and minor enhancements.

Key Responsibilities:

• Provide application maintenance and production support for P&OP reporting and analytics solutions.
• Monitor dashboards, reports, and data refresh processes to ensure timely and accurate delivery.
• Support and troubleshoot issues related to QLIK dashboards and analytics applications.
• Perform impact analysis, root cause identification, and coordinate fixes under senior guidance.
• Handle user queries, service requests, and incidents in line with defined SLAs.
• Prepare and maintain operational documentation, runbooks, and support procedures.
• Assist with minor report enhancements, data fixes, and testing activities.
• Collaborate with business users and upstream/downstream teams within GIPS-SR.

Required Skills:

• Less than 3 years of experience in reporting, analytics, or application support roles.
• Hands-on experience with business analytics tools (QLIK) (mandatory).
• Proficiency in office productivity tools (Excel, PowerPoint, Word).
• Basic understanding of production support processes (incident, problem, and change management).
• Strong analytical and troubleshooting skills.
• Good communication skills and a customer-support mindset.
• Ability to work in a structured, support-oriented environment.

Nice-to-Have Skills:

• Exposure to P&OP or operations-related reporting.
• Experience supporting BI or analytics applications in production environments.
• Familiarity with ticketing tools and IT service management processes.
• Basic understanding of data flows and reporting architectures.