Reservation Team Member

Company Description Amari Kuala Lumpur is a contemporary hotel that blends modern design with subtle Malaysian elements, reflecting the vibrant character of the city. The property features 252 guest rooms and suites, each thoughtfully designed with dedicated workspaces, comfortable daybeds, and complimentary Wi‑Fi to support both business and leisure travelers. A hallmark of Amari properties, the rooms emphasize comfort and functionality, creating a welcoming environment for guests. The standout feature is the impressive view of Kuala Lumpur's dazzling city skyline, offering a memorable urban experience for visitors.
Role Description The Reservation Team Member is a full-time, on-site role based in Shah Alam, responsible for managing room reservations and delivering an efficient, guest-focused booking experience. This team member handles reservation inquiries via phone, email, and online channels, provides accurate information on room types, rates, and promotions, and confirms bookings in line with hotel policies. The role includes updating and maintaining reservation systems, verifying payment details, and coordinating with front office and sales teams to ensure smooth guest arrivals and special requests. The Reservation Team Member also assists in maximizing occupancy through careful monitoring of availability, supports guests with changes or cancellations, and contributes to maintaining high standards of service and professionalism.
Qualifications

• Strong customer service and communication skills, with the ability to engage courteously and clearly with guests and colleagues.
• Proficiency in reservation or property management systems and basic computer literacy, including email and office applications.
• Attention to detail and accuracy in handling bookings, guest information, and payment verification.
• Organizational and time-management skills to handle multiple inquiries and tasks in a fast-paced environment.
• Ability to work on-site full time in Shah Alam, including flexibility for shifts, weekends, and public holidays as needed.
• Previous experience in hotel reservations, front office, or hospitality operations is an advantage.
• Good command of English; additional language skills relevant to the region are beneficial.
• Diploma or degree in Hospitality, Tourism, Business, or a related field is preferred but not mandatory.