About the Company
Wakely & Partners Sdn Bhd is a hospitality and property management company based in the heart of Kuala Lumpur City Centre, focused on managing and enhancing the performance of residential and mixed-use real estate assets. We work closely with property owners and investors to oversee their investments through structured operational management, strategic revenue planning, and disciplined financial oversight.
We manage a diverse range of properties, using them for hospitality and accommodation purposes, while ensuring they are well-maintained, efficiently operated, and positioned to generate consistent returns for their owners.
About the Role
The Reservations Manager will oversee daily reservation operations, manage the reservations team, and ensure a seamless guest experience across all booking platforms.
Responsibilities:
1. Reservations & Booking Management
- Oversee daily reservation operations across all booking platforms (Airbnb, Booking.com, Agoda, direct bookings, etc.).
- Monitor room inventory, availability, and rate accuracy.
- Ensure timely responses to all reservation inquiries.
- Manage modifications, cancellations, and special requests professionally.
- Maintain accurate guest records in the PMS/booking system.
2. Revenue & Yield Management
- Monitor occupancy levels and booking trends.
- Adjust pricing strategies to maximize revenue.
- Analyze competitor rates and market demand.
- Prepare revenue and reservations reports for management review.
3. Team Leadership & Supervision
- Lead, train, and supervise the reservations team.
- Develop work schedules and ensure adequate shift coverage.
- Set performance targets and monitor KPIs.
- Ensure team compliance with SOPs and service standards.
4. Guest Experience & Service Excellence
- Ensure all guest communication is professional and timely.
- Handle escalated booking issues or complaints.
- Coordinate with operations, housekeeping, and maintenance teams for smooth check-ins and stay arrangements.
5. Systems & Administrative Duties
- Oversee booking system updates and platform optimization.
- Ensure payment tracking and reservation accuracy.
- Maintain reservation reports and forecasting data.
- Support management with strategic planning and performance analysis.
Qualifications
- Minimum 2 Years Relevant experience in Hospitality Management or related field.
- Experience in a leadership/management positions.
- Excellent communication and leadership skills.
- Proficiency in English is mandatory. Required to to speak and write well in Bahasa Malaysia.
Preferred Skills
- Experience in a similar role within the hospitality industry.
- Familiarity with revenue management strategies.
- Leadership experience in a team environment.
Pay range and compensation package
Competitive salary based on experience, along with benefits and performance bonuses.
