Job Summary
As the Restaurant Manager at AMP Cafe (Ampang), you will lead the daily operations of the outlet, ensuring a high-standard dining experience. You will drive operational excellence by managing staff performance, maintaining financial health, and fostering a customer-centric culture to support the cafe's growth.
Job Responsibility
- Oversee day-to-day restaurant operations, including staff management, inventory control, and quality assurance.
- Ensure compliance with health and safety regulations, as well as restaurant policies.
- Recruit, train, and supervise restaurant staff, including servers, chefs, and support staff.
- Schedule and organize staff shifts to optimize efficiency and meet business needs.
- Conduct performance evaluations and provide constructive feedback to team members.
- Foster a customer-centric environment by ensuring excellent service standards.
- Address customer feedback and resolve issues promptly to maintain high satisfaction levels.
- Manage budgetary concerns, including cost control, revenue growth, and overall profitability.
- Monitor financial transactions, such as daily sales and operational expenses.
- Collaborate with the chef to develop and update menus, ensuring variety and quality.
- Set appropriate pricing strategies to achieve financial goals.
- Implement marketing strategies and plan promotions or special events to attract and retain customers.
- Oversee inventory levels and coordinate with suppliers to order supplies as needed.
- Provide ongoing training for staff to enhance skills and maintain performance standards.
- Stay informed about industry trends and incorporate best practices into operations.
Job Requirements
- Proven experience as a Restaurant Manager or in a similar leadership role.
- Strong leadership, organizational, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Proficiency in restaurant management software and POS systems.
- Solid understanding of financial aspects, including budgeting and profit and loss (P&L) analysis.
- Valid food safety and hygiene certification.
- Ability to work a flexible schedule, including weekends and public holidays.
Interested applicant, feel free to apply today.
