Restaurant Operations Support Manager (F&B)

Key Responsibilities:

Support restaurant operations and coordinate solutions for operational challenges.

Manage inventory planning, stock monitoring, demand forecasting, and supply-related issues.

Plan and execute new product launches and marketing campaigns, ensuring store readiness, product availability, POS setup, and team communications.

Coordinate store testing and pilot programs, monitor results, and recommend improvements.

Track and facilitate work-in-progress (WIP) projects related to new product development and operational initiatives.

Generate, analyze, and distribute operational reports on sales, inventory, campaigns, and key performance indicators.

Maintain and enhance operational systems to ensure accurate data reporting.

Collaborate with Area Coaches, Regional Coaches, and support teams to ensure effective store-level execution.

Support Health, Safety, and Environment (HSE) compliance, audits, and safety initiatives across restaurants.

Identify process improvement opportunities and undertake ad hoc assignments to support business needs.

Key Requirements:

Strong analytical and problem-solving skills to identify trends, investigate operational issues, and interpret performance data.

Excellent communication, interpersonal, and teamwork abilities, with a proactive and positive attitude.

Proficiency in Microsoft Office, especially Excel and Word, for reporting, data analysis, and documentation.

Experience using reporting and operational systems such as QuickSight and FMH to extract and analyze business data.

Strong digital competency in managing stock ordering, store allocations, inventory control, and dashboard navigation.

Ability to work collaboratively across multiple functions and support operational decision-making.

Flexible and committed, with availability to handle urgent operational matters outside normal working hours, including weekends.