Purpose:
- To coach, inspire and develop the Retail Store Teams (and Departmental Business) in delivering a true brand experience for Clarks consumers.
- To coach, inspire and develop the Store Teams in driving volume and generating strong profits for the business, while clearing aged stocks quickly and effectively
- To take ownership of building the brand aligned to the commercial strategy across the retail estate
- To take ownership of the total store handling KPI's, delivering on set objectives across monthly, quarterly.
- To manage positive and constructive relationships with mall operation managers.
Accountabilities:
- Monitor & ensuring all store are operating as per SOP and Guideline
- Mange & ensure operational efficiency in each store
- Review & Work for improving of enthusiastic and professional standard of customer service
- Providing leadership by example & direction to all employees
- Manger inventory control and meet or exceed inventory goals
- Providing decision making with clear direction for performance improving or solve problem
- Setting employee and team goals and appropriate rewards for achievements
- Recruitment, training, development and succession of high performing, results driven associates
- Coach, monitor and develop team member for improved performance and recognize excellent
- Conduct performance appraisals for and coach development for staff on a regular basis
- Coordinate & manage quarterly stock take flow procedure & completion
Key Outputs/Results: -
- Brand visibility, image and awareness in the store and competitor
- Retail/ Outlet management and high standards of customer service
- Highly motivated, professional and effective team
- Proven track record in managing retail stores, sales driven operation savvy
- People oriented and administration
Essential Knowledge:
- In-depth knowledge and experience of Malaysia Retail market
- Proven track record in managing multiple stores
- Experience in people behavioural development and leading successful teams
- Experience in building and developing (coaching) store team member
- Knowledge of wider retail and sales environment and current trends
Technical Skills:
- Planning and organising
- Commercial awareness
- Drive and self-development
- Time management and delegation
- IT literate; ability to use excel, word, PowerPoint
- Fluent in English, Bahasa and preferable with Mandarin (written and oral)
- Business agility in a fast-moving retail environment
- Working independently, using initiative and judgement to lead decisions
- Excellent communicator
Successful Experience:
- Area management experience 2+ years
- Retail experience in a footware, apparel 2+
- Experience in Malaysia retail market 2+ years
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact and looking boldly ahead, too.
