Retail Sales Execution Lead

5-7 Years

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Early Applicant

Job Description

Job Description

Lead daily operations for in-store sales execution across designated retail locations
Coordinate implementation of personalization initiatives (e.g., new sales enablement tools, in-store journey changes)
Work closely with frontline staff to ensure adoption of new tools and selling techniques
Liaise with store managers, retail operations, marketing, and product teams to ensure seamless roll-out and iteration of pilots
Monitor and improve customer interactions through in-store experimentation (e.g., offer framing, product bundling, consultative selling techniques)
Provide feedback from retail ground teams to central teams to refine tools, scripts, and training.

Skills/Experience

58 years of experience in retail operations, field sales, or channel execution roles, ideally within telecom, FMCG, or consumer electronics sectors
Proven experience managing or supporting large-scale in-store rollouts or activations
Familiarity with frontline enablement tools (e.g., guided selling apps, POS systems, customer segmentation tools)
Strong people management and coaching skills with ability to influence store staff not under direct reporting lines
Experience working in cross-functional agile teams, especially in pilot/test-and-learn environments
Comfort with short-term contracts or project-based assignments; experience in pilot or transformation programs a plus
Strong communication skills in English and Bahasa Melayu; other local languages are advantageous.