Join Feruni Ceramiche and we bring art, beauty and inspiration together.
Be part of Feruni Ceramiche, Malaysia's leading tile brand where innovation meets craftsmanship. As a Retail Sales Executive, you play a key role in connecting with potential customers through design concept selling. We're looking for a passionate, quick learner with a strong interest in communication and influencing. Training and guidance on sales techniques will be provided.
What You'll Enjoy as a Ferunian
- Salary range RM 3,800 RM 5,000 per month
- Attractive Monthly Sales Incentives Your performance is rewarded, every month.
- Comprehensive Medical Coverage Includes hospitalization benefits up to RM80,000 and annual wellness coverage up to RM1,200.
- Work-Life Balance Enjoy a 5-day work week with Sundays off, 9.00 am to 6.00 pm working hours.
Your Role at Feruni
Design Concept Selling
- Ability to connect the design concept to customer's needs.
- Walk through the design process and give examples of benchmarking, immersion, concepts and ideation.
- Presenting visually through showroom displays to create greater impact.
- Showcasing past projects and their results to get buy-in and gain credibility.
Sales Target Management
- Use Sales Funnel methodology to track customer journey, and sales processes, and drive sales results.
- Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
- Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.
- Drive service quality and customer satisfaction for continuous improvement.
- Achieves sales target and net income target, analyzing variance and initiating corrective actions.
- Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.
- Communicate scheduled sales reports in accordance with organizational standards.
- Suggest new operational strategies to improve store's performance and productivity.
- Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.
Deliver Store Service & Excellence
- Provide personalized in-store customer experience to meet needs and provide satisfaction.
- Improve merchandising presentation and visual displays.
- Deliver operations and service excellence over multiple customer touchpoints.
- Recommendation of areas of improvement to continuously improve productivity.
- Responsible for sales order processing.
- Conduct data-driven functional analysis with CRM system applications, etc.
What We're Looking For
- Degree or Diploma in a related field (e.g. Architecture, IT, Design, Mass Comm).
- Fresh graduates are welcome (internship & co-curricular activities are a plus).
- Experience in Sales & Marketing with proven results.
- Familiar with CRM or other digital sales tools.
- Good with numbers and able to calculate lead time.
- Can communicate well in English, Bahasa Malaysia, and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Interested in interior design and design concepts.
- Strong negotiation skills.
- Position is based in Penang.
