Retail Training Manager (F&B)

About the Opportunity

An established food and beverage retailer who is seeking for a training leader based in the HQ to strengthen outlet capabilities and service consistency across local and overseas operations. The role offers responsibility for a growing training team and international franchise and joint-venture support.

What You'll Be Doing

Lead practical outlet training, coach trainers and managers, and translate operating standards into consistent team performance. Manage a team of trainer and report directly to the Operations Director.

Key Responsibilities

• Lead the training team, set priorities, allocate outlet coverage and coach trainers to deliver effective programmes.
• Design and update onboarding, service, product knowledge and operational training using clear SOPs and practical assessments.
• Identify capability gaps with operations leaders and build training plans for frontline teams and outlet managers.
• Deliver classroom and on-the-job training, refresher sessions and train-the-trainer programmes.
• Lead training for overseas franchise and joint-venture teams, adapting delivery while maintaining operating standards.
• Travel to overseas outlets to assess execution, conduct checks and provide refresher training and corrective coaching.
• Track learning completion, assessment results and outlet performance; follow up on gaps and report training effectiveness.
• Maintain training materials in relevant languages and coordinate schedules, resources and rollout readiness with stakeholders.

What We're Looking For

• Diploma or degree in Hospitality, Business, Human Resources or a related discipline, or equivalent relevant experience.
• At least 3 years of relevant F&B training experience; 3-5 years or more preferred, with experience leading or coaching trainers.
• Hands-on understanding of restaurant or cafe operations, service standards, food hygiene and outlet SOPs.
• Ability to speak and write Mandarin to deliver training and prepare materials for Mandarin-speaking teams.
• Strong facilitation, instructional design, coaching, stakeholder management and performance assessment skills.
• Able to work in Selangor and travel overseas; franchise or joint-venture training exposure is an advantage.

Note: Only shortlisted candidates will be notified.