Revenue Manager

Kindness of Strangers Sdn Bhd

Reporting To:  Director & Group GM

As a Revenue Analyst at Kindness of Strangers, you will play a crucial role in optimising revenue and driving the financial success of our hospitality operations in our properties - LOKL Coffee, KLoe Hotel & the upcoming Market House Hotel. 

This full-time position requires strategic thinking, strong analytical skills, and a keen understanding of market dynamics to ensure we maximise our profitability. You will be part of a dynamic team dedicated to the continuous improvement of our revenue management practices.

Oversee revenue management and distribution strategies for multiple hotels to maximise revenue while managing occupancy, all in line with the Kindness of Strangers hospitality philosophy.

• Analyse market trends and competitor performance to improve key performance indicators (KPIs) such as RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy rates.
• Liaise with distribution channels, including online travel agencies (OTAs) and direct booking platforms.
• Recommend Revenue Strategies based on historical data and future forecast. 
• Prepare and present regular revenue reports and forecasts to the team and collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.

Revenue Strategy

• Develop, Implement and Maintain Revenue strategies across multiple hotels to the target market and positioning of the hotel
• Use data-driven insights and trends in active adjustments of revenue strategies for multiple hotels.
• Facilitate regular communication marketing and hotels to ensure a cohesive revenue strategy. 
• Produce forecasts based on actual and market demand. 

Rates & Yield Management

• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Managing rates across multiple hotels
• Optimise room rates on direct bookings and OTAs
• Adjust rates for different markets, seasons and days
• Ensure optimal use of revenue tools and promotion to maximise revenue.

Reporting

• Prepare Weekly and Monthly Revenue Reports updates 
• Quarterly property performance reviews on strategy, pricing and action
• Benchmark actual to projection (budget) including revenue, best selling item, nationality and etc
• Maintain accuracy of information reporting tools

Market & Competitors 

• Monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies.

Partners

• Setup meetings with OTAs and Partners
• Ensure information on website, social media, OTAs or any articles are accurate & up to date.

Technical

• System settings such as rate plan integration & setup in PMS, POS, Channel Manager and OTAs platform.

Loyalty Program

• To oversee Kindness of Strangers Loyalty program
• Work with Marketing in implementation of Ideas on promotion Kindness of Strangers Loyalty program.

What we're looking for:

• This is an independent position with the expected role of a one-man department. The expectations include making calculated decisions and advice to the Management.
• Proficiency in hotel revenue management systems and tools, and strong command of Excel/Google Sheets.
• Knowledge of  data analysis software is a plus.
• Experience in hotel technology: PMS, Channel Manager & OTAs, Extranets.
• Familiarity in hotel revenue management processes and strategies.
• The ability to use google looker studio is a plus.
• Independent. Self Starter Analytical Mindset, with data driven decision making skills.
• Proficiency in English.
• Good communication and interpersonal skills.
• Enjoys sharing and gaining knowledge with others, and is willing to help others learn.
• Recognizes personal strengths and areas for improvement, especially in your own field, actively seeking feedback and opportunities for growth.
• As a learner, being highly coachable and a potential leader coach to the team.
• Possesses a natural curiosity and an intrinsic desire to continually learn and develop new skills and knowledge.

What you can expect:

Work Location: This position offers flexible work location arrangements, you'll be moving around between a few hot spots in the heart of KL, literally :)

Role Benefits: 

• Staff meal available.
• F&B benefits - order anything from our cafe menu under your tab. Benefit is renewed monthly.
• Free or reimbursable parking.
• Smart casual dress code.
• Flexible working hours, within the structured schedule. 

This role is only open for Malaysians and Malaysian Permanent Residents.

We thank you for your applications, however only shortlisted candidates will be contacted.