RMS Onboarding Consultant (US Hours)

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:We are looking for an OnboardingConsultant forRMS - Hotel Revenue Management System who is initiative-taking, detail-oriented, and customer-focused to join our team. The ideal candidate will play a critical role in implementing and supporting our RMS for our clients, ensuring smooth onboarding and ongoing satisfaction with our product.The ideal candidate is a proactive self-starter who thrives on problem-solving, adapts quickly to changing conditions, and delivers practical solutions that drive customer success. By guiding clients through the onboarding process, you will play a key role in ensuring smooth transitions, strong adoption, and long-term satisfaction with SHR's CRS platform. This position is aligned with US business hours to provide effective support to our US-based teams and customers. Candidates must be comfortable working in this time zone.Day-to-day, you will:

• Implementation and Onboarding
  • Assist new hotel customers, including independent properties and large chains, in the initial RMS implementation.
  • Provide step-by-step guidance during the onboarding process, ensuring successful integration with Property Management Systems (PMS) and other hotel systems.
  • Configure and customize the system based on client-specific needs.
• Customer Support and Training
  • Serve as the primary point of contact for hotel Front Managers, Revenue Managers, and Reservation Managers during and after onboarding.
  • Troubleshoot and resolve issues efficiently, ensuring minimal disruption to the customer's operations.
  • Conduct product training sessions to help customers maximize the system's capabilities.
• Integration Management
  • Collaborate with internal teams and third-party vendors to manage integrations with PMS and other systems.
  • Ensure smooth communication between our RMS and customer systems.
• Continuous Customer Accompaniment
  • Provide ongoing support for post-implementation to maintain elevated levels of customer satisfaction.
  • Monitor system performance and proactively address potential issues.
  • Build trusted client relationships by aligning revenue strategy needs with optimal product use, while driving adoption of new features and updates
• Internal Coordination
  • Work closely with global development and support teams to escalate and resolve technical challenges.
  • Manage support challenges, provide solutions or documentation, and oversee escalations, ensuring high-risk items are prioritized.
  • Use tools like Jira, Salesforce, or similar systems to log, track, and report issues.
    

Your skills and experiences might also include:

• Bachelor's degree or equivalent experience in a relevant field (e.g., Hospitality, Technology, or Customer Support).
• Strong organizational and communication skills, with the ability to manage multiple tasks and deadlines.
• Experience with customer support tools such as Jira, Salesforce, or similar ticketing systems.
• Basic understanding of hotel operations, particularly in Front Office, Revenue Management, or Reservations.

What are we all about

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you Let's make a difference together.

Love Work. Love Life. Be You.