Road Logistics Expo & Events Customer Service Administrator

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

Business and Product Development

• Acquire and support the acquisition of new business, including key account management.
• Strengthen customer relationships and grow the existing customer base.
• Lead and support the business development process, including tender analysis, solution design, costing, pricing, and service offering development.
• Monitor market trends and competitor activities to identify new business opportunities.
• Analyze and evaluate Merger & Acquisition (M&A) opportunities.
• Lead transport subcontractor management to execute global carrier initiatives effectively.
  
  

Operational Excellence

• Ensure efficient and effective operations by continuously optimizing processes in line with corporate standards, guidelines, and performance targets.
• Contribute to the development and implementation of operational and management reporting systems.
• Develop staff competencies and foster synergies between Overland (FO) and Distribution (FD) businesses.
• Support other business fields by sharing expertise to enhance service quality and profitability.
  
  

Profit Development

• Hold full profit and loss (P&L) responsibility for national FO and FD business fields.
• Monitor annual budgets and initiate corrective actions to address performance deviations.
  
  

Solutions & Project Management

• Supervise and approve customer solution proposals.
• Oversee and manage project implementation to ensure successful delivery.
  
  

People Leadership

• Demonstrate strong leadership competencies to effectively lead, motivate, and develop direct reports.
• Ensure all staff adhere to professional behavior and ethical standards as defined in the Company Code of Conduct.
• Ensure direct reports receive proper induction and ongoing training to meet role responsibilities and KPIs.
• Motivate the team to be proactive, engaged, and enthusiastic in service delivery.
• Ensure clear, timely, and consistent communication of company, business, and team information.
  
  

What we would like you to bring

• Demonstrated ability to lead national logistics businesses with strong commercial acumen, delivering sustainable revenue growth and margin improvement in line with KN strategy.
• Proven experience with full P&L responsibility, including budgeting, forecasting, performance monitoring, and execution of corrective actions to meet financial targets.
• Strong capability in driving operational efficiency through standardized processes, continuous improvement, and adherence to KN corporate guidelines and performance frameworks.
• Expertise in customer-centric solution development, tender management, pricing, and contract negotiation, with a track record of winning and retaining strategic accounts.
• Ability to lead, motivate, and develop high-performing teams, fostering collaboration across FO and FD while upholding KN leadership behaviors, ethics, and Code of Conduct.
• Strong understanding of market dynamics, competitor landscape, subcontractor management, and strategic initiatives (including M&A assessment) to support long-term business growth.
  
  

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.