Sales Administration Executive (JB)

Discover Your Potential, Let Evyap Grow With You, Let You Grow With Evyap!

With more than 3,000 employees and export business to more than 100 countries, EVYAP's success story started in a small atelier in Erzurum in 1927. Our trusted brands, including Duru, Arko Nem, Arko Men, Emotion, Blade, Activex, Evy Baby and Fax are loved worldwide. With facilities in Turkey, Egypt, and the world's largest oleo chemicals plant in Malaysia, we remain committed to innovation, sustainability, and creating value, all within a collaborative environment where our employees thrive. We believe in becoming stronger together with you. Every new beginning is an exciting journey filled with fresh ideas and opportunities.

At Evyap, we share and respect, we are productive, responsible, and continuously improve ourselves. Here, you'll find a world where you can grow, leave your mark through diverse projects, and thrive both personally and professionally. Together, we'll grow and achieve greater success. Are you ready to embark on this journey with us

Main Purpose of the Position:

To be the one-point contact to our customers and ensure orders are received, processed, and delivered in an efficient and effective manner.

Job Description:

• Responsible for supporting sales staff by providing administrative, clerical, and customer support.
• Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns (Oleo Chemical, Glycerin & External Soap Noodle) in SAP system within the set timeline.
• Work closely with Planning department with regards to Goods readiness schedules with an objective of Firm Cargo Ready Date for shipment
• Creating Work Order to communicate with concerned internal departments (Planning, Warehouse, Quality, Shipping & Logistics, Tank Farm and Weighbridge)
• Generate the Tanker Dispatch Plan for Bulk Shipments on a weekly basis and monitoring changes as and when revision requests are received from the Customer, Planner, Logistics and tank farm.
• Continuous interaction with Logistic, Planning, Tank Farm and Customer to coordinate smooth execution of these activities.
• Communicating with Customers on a timely basis with regards to Status of the respective orders on hand (Goods Readiness/delays, Payment status based on terms, Shipping Instruction, Booking confirmation, Container Details, Loading status, Loading Photos, Shipment/Document delays, Account Receivable delays etc.) within the timelines.
• Attending to sample requests from customers by communicating with QA department and arrange for courier within the set timeline. Also communicating the A.W.B Details and COA to the customer.
• Order report generation daily to communicate to the Top Management on the order status.
• File Management- Maintaining records of sales documents (Copy of Purchase order, Product Specification, Sales Contract, Proforma Invoice & L/C Copy) in files.
• Providing Export Invoice for Logistic personnel to proceed with the Export clearance
• Initiate the CAPA report generation based on the complaints received from Customers and inform QMS department for further investigation. Communicating the CAPA Investigation findings to the customer.
• Generate Debit or Credit notes in the SAP system against Claims received from customers
• Sending requests to IT Department for New Customer Code Generation& route entry. Also send request to Planning Department for New Material Code generation.

Requirements:

• Degree in Business Management/Equivalent
• SAP system knowledge will be advantage
• Experience in the Oleochemical/Manufacturing industry is a must
• Minimum 3-5 years relevant experience (Sales Admin/Order processing/Customer Service)
• Language proficiency : English, BM, Mandarin.
• Willing to work at Pasir Gudang, Johor
• Excellent communication skills