The Role
Key Responsibilities
This position is part of the Revenue Operations team and reports to the Head of Revenue Operations. The Sales Administrator supports the day-to-day operations of the company, processing orders, keeping track of customer information, and providing post-sale customer service assistance, with a focus on Salesforce reporting, dashboards, and data accuracy. We are looking for a highly detail-oriented, hands-on individual who can problem-solve, meet deadlines, and translate operational activity into clear reporting and visibility.
Core responsibilities
- Salesforce Reporting & Analytics
- Build, maintain, and enhance Salesforce reports and dashboards to support Sales, RevOps, and leadership visibility
- Support pipeline, bookings, renewals, and operational reporting requests
- Ensure reports and dashboards are based on consistent, well-governed data definitions
- CRM (Salesforce) Data Management
- Assist with Salesforce data entry, maintenance, and hygiene across Accounts, Opportunities, Contacts, and Contracts
- Audit Salesforce Opportunities to ensure completeness, accuracy, and adherence to required processes
- Identify data gaps or inconsistencies and work proactively to resolve them
- Sales & Client Support Operations
- Support Sales and Client Support teams with client entitlement and access issues
- Allocate and grant platform access for internal teams, ensuring accuracy and timeliness
- Support order processing and post-sale updates in CRM
- Operational Excellence & Process Support
- Support Revenue Operations initiatives by providing reliable data and reporting
- Assist with ad-hoc analysis, audits, and operational requests as needed
Requirements
- Bachelor's degree in business, sales, or marketing is preferred. High school diploma with equivalent work experience will make the candidate fully qualified.
- A minimum of 1 years demonstrated experience in a Sales Support role
- The ability to work effectively with people in a diverse environment where change and flexibility is essential.
- Effective communication skills, both written and verbal.
What we offer
- Great working environment in an international company
- Open and friendly working atmosphere
- Work-life balance
- Hybrid working model of 2 days in the office and 3 days from home
- 4 weeks a year you can work from any location that you choose.
About ISI Markets
ISI is a truly international business with over 700+ employees based across 20 locations. We have a proud 30-year history as the leading provider of data, analysis and research on the world's fastest growing and highest potential growth markets.
Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive environment and great team of professionals.
For more information, please check out our website: www.isimarkets.com.
