Sales Administrator

Company Description SRKK Group, founded in 1997, is a leading end-to-end digital transformation consultancy with established operations in Malaysia and Singapore. The company specializes in seven key areas: hardware procurement and consultancy, IT managed services, cloud enablement, data analytics and business intelligence, modern workplace solutions, IT security and business continuity, and technology distribution. SRKK helps organizations leverage the latest technologies to reach their full business potential. SRKK AI Berhad continues to strengthen the group's focus on innovative, future-ready digital solutions.

Role Description The Sales Administrator is a full-time, on-site role based in Selangor, Malaysia, supporting the sales team and ensuring smooth sales operations. This role involves managing order processing, preparing quotations, maintaining accurate customer and sales records, and coordinating with internal teams to ensure timely delivery and invoicing. The Sales Administrator responds to customer inquiries, provides product and service information, and supports follow-ups on leads and existing accounts. Daily tasks also include generating sales reports, assisting with sales documentation, and ensuring compliance with internal procedures and policies. The role requires close collaboration with sales professionals and other departments to maintain a high standard of customer experience and operational efficiency.

Qualifications

• Strong customer service and client relationship skills, with the ability to handle inquiries and resolve issues professionally.
• Excellent verbal and written communication skills for interacting with customers, sales teams, and internal stakeholders.
• Proficiency in order processing and sales coordination, including quotation preparation, record maintenance, and follow-up activities.
• Solid administrative assistance skills, including document management, data entry, scheduling, and report generation.
• Comfort with using CRM systems, Microsoft Office (especially Excel and Word), and other relevant business software.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively in an on-site team environment and adapt to changing business needs.
• Prior experience in a sales support or administrative role, preferably in technology or related industries, is an advantage.
• Diploma or degree in Business Administration, Marketing, or a related field is preferred.