Sales Advisor

Company Description Bell & Ross is inspired by aviation and dedicated to creating timepieces designed for professional use in demanding environments. Rooted in the heritage of Swiss watchmaking, the brand focuses on four core principles: legibility, functionality, precision, and reliability. Its watches are trusted by individuals working in extreme conditions, including astronauts, fighter pilots, deep-sea divers, and other professionals who rely on accurate, durable instruments. At the manufacture in La Chaux-de-Fonds, Switzerland, master watchmakers develop, assemble, and meticulously test each timepiece to ensure exceptional quality. Bell & Ross offers a work environment that values technical excellence, attention to detail, and a passion for horology.

Role Description The Sales Advisor role is a full-time, on-site position based in the Federal Territory of Kuala Lumpur, Malaysia. The Sales Advisor will welcome and engage clients in the boutique, provide knowledgeable guidance on Bell & Ross collections, and deliver a high-quality customer experience aligned with the brand's values. Day-to-day responsibilities include presenting and selling timepieces, explaining product features and benefits, handling inquiries, and supporting clients throughout the sales cycle and after-sales service process. The role involves maintaining visual merchandising standards, managing stock and inventory accuracy, processing transactions, and ensuring the boutique environment is orderly and inviting. The Sales Advisor will also participate in training sessions, support promotional activities, and collaborate with the team to achieve sales targets and build long-term client relationships.

Qualifications

• Candidates should possess strong interpersonal skills and the ability to build trust-based relationships with a diverse clientele.
• Candidates should possess clear, professional communication skills, including active listening and the ability to explain technical product details in an accessible way.
• Candidates should possess customer service skills, with a focus on delivering a premium boutique experience and handling client concerns with patience and respect.
• Candidates should possess sales skills, including consultative selling, upselling, and a results-oriented approach to achieving individual and team targets.
• Candidates should possess training-related skills, such as openness to continuous learning and the ability to apply product and brand knowledge in client interactions.
• Prior experience in luxury retail, watches, jewelry, or high-end fashion is highly beneficial.
• Ability to work retail hours, including weekends and holidays, and to collaborate effectively in a team environment.
• Proficiency in English; additional languages relevant to the local market are an advantage.
• Strong attention to detail, reliability, and a professional, well-groomed presentation consistent with luxury brand standards.