Sales Associate

• This position is open to fresh graduates and candidates with a minimum of 1 year of experience in Sales Admin/Associate roles.
• Proficient in business language (Bahasa Malaysia & English).
• Proactive and detail-oriented.

Job Responsibilities:

• Efficiently manage the sales mailbox, responding to inquiries and forwarding relevant information to appropriate departments.
• Conduct daily checks for any issues on the company website.
• Collaborate with the IT team to address and resolve website issues promptly.
• Proactively raise and manage IT tickets to address technical concerns.
• Report IT issues in systems such as D365, APC, and Inside for tracking and resolution.
• Verify the functionality of phone numbers and chat buttons, addressing any issues.
• Actively manage proactive chat messaging to ensure updates and avoid conflicts with existing events.
• Utilize tools such as Quantum Metrics and Adobe Insights to optimize chat messaging effectiveness.
• Ensure no schedule overlaps for Inside Sales Representatives (ISRs).
• Log sickness and annual leave in the schedule, working with HR and Operations teams.
• Act as backup for Inside Sales Representatives, handling chat and inbound responsibilities as needed.
• Maintain and update the Domain Collecting System based on ISR requests.
• Add all edu email addresses to the Lenovo database as per ISR requirements.