Sales Associate

Key Responsibilities

Sales

Developing strong sales turnover for the Store in accordance with the store strategy

• Meeting the turnover targets set by the Store Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Store Manager
  
  

Client Management

Satisfying customers

• Welcome & handle the clients in the respect of the Maison's standards (in the Store, on the phone, by mail, or during events)
• Advise, convince & ensure that each sales is handled accordingly
  
  

Building a long-term relationship with the client

• Ensure and determine the prospect and the follow-up with new clients (local and international)
• Invite clients to activations and/or events, with post follow-up
  
  

Customer Service SAV

• Take care of each case according to the Maison's standards
• Follow up on each case and communicate to the Store Manager each problem
  
  

Product/Merchandise/Inventory Management

Participate to the good management of the stock

• Reception & transfer
• Take part on inventory management/stocktake
• Check that all products are correctly handled & priced
• Look after the merchandising (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)
  
  

Others

• Compliance: Respecting all processes and procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas/actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
• Remain informed on the business through magazines and regular store checks of the competitors
  
  

Key Competencies

• Deal openly with one another. Maintain a culture where we have the strength to give and request feedback.
• Ambassador of the Maison's culture/ values and promotes actively. Ensure team respects diversity and practice inclusiveness.
• Collaborate with others to enhance work processes, tools, and governance in the scope of their job.
• Finds solutions to tough problems, broad interests, highly curious. Comfortable with complexity and ambiguity.
• Eager to learn new skills, competencies, and knowledge where learning is quickly applied and able to perform well in changing/new conditions.
• Able to perform and sustain a constant level of high productivity.
• Strong communicator with clients, team and cross functional colleagues and stakeholders.
  
  

Other Requirement

• Minimum 2 years of experience from retail handling with multiple categories and familiar with luxury retail requirements
• Digitally savvy and able to pick up new technologies (Mobile APPs, social media, Zoom, Teams etc, that would be explored for clienteling and internal communications.